The Wright County License Bureau took a unique approach of delivering services to customers Friday, May 8 prior to the opener of the Minnesota fishing season. Staff knew that there would be request for tabs for boats, trailers and campers and they came up with a plan – have residents bring their requests to the county’s drop box and license bureau staff would bring the requests outside of the Government Center from 2 p.m. to 3:30 p.m. for drive-thru pickup of the requests.
With Memorial Day around the corner, the license bureau is doubling down – having two days for residents to pick up tab/license requests.
License Bureau Supervisor Becky Aanerud wasn’t sure if anyone would take them up on the offer, but she felt it was worth a try for those who needed last-minute tabs to be able to pick them up as opposed to waiting for them to arrive in the mail…perhaps too late before leaving for the opener.
“We didn’t know what the response would be, but it was great,” Aanerud said. “We had 50 people use the service, which was more than I expected. We weren’t sure if the high turnout was the result of the fishing opener and if it would be a one-time deal. So, we did it again last Friday (May 15) and had 62 transactions.”
As a result of the second straight success and with Memorial Day weekend on the horizon getting closer, the license bureau announced it will have two pickup days this week – one on Wednesday, May 20 and Friday, May 22.
“The reason we’re doing two days is because there are a lot of people who have boats, trailers, ATVs, campers – everything people need licenses or tabs for – that are going to be travelling on Memorial Day Weekend,” Aanerud said. “We scheduled the Wednesday pickup because there are a lot of families that leave on Memorial Day Weekend before Friday afternoon to take advantage of the long weekend. For those who are leaving on Friday, we felt would should keep that up as well.”
As with the previous two drive-thru events, the requests must be dropped off at the Government Center drop boxes (at the front entrance or outside the license bureau). People are asked to specify that they will come to pick up their transactions and staff will be in the Government Center public parking lot from 2 p.m. to 3:30 p.m. both days.
Aanerud wasn’t sure how the in-house brainstorming would pan out, but has been pleasantly surprised how many people have used the service.
“It’s just going over so well and it’s something we’re capable of doing, so we’re going to continue it,” Aanerud said. “It’s gratifying to see how happy the people are when they pick up their tabs and know they don’t have to worry about it as they travel.”