June 2017 Employee of the Month - Rebecca Marketon
The Wright County Health & Human Services June Employee of the Month is Rebecca Marketon. Rebecca works in Financial Services in the Health Care Unit, she was nominated by a few of her co-workers for her exceptional customer service. They state in part; “Rebecca consistently provides excellent customer services to all her clients whether it be over the phone or in person. She is extremely knowledgeable in matters of policies and procedures and in her short time at the county has become the go to person in her unit when questions regarding policy arise. Rebecca continually provides excellent customer services to all the clients that come across her desk. If the client has an issue regarding medical coverage, Rebecca will personally make sure that the issue is resolved by following up with the help desk or tracking the case until the issue has been resolved. She goes above and beyond for clients that are in need of help.”
Rebecca’s supervisor concurs, she notes that Rebecca has picked up extra duties in the year she has been with Wright County, she is a new Health Care Unit Mentor and she is taking on the role of a PMAP (Managed Care) Coordinator, she is a go-to person in Financial Services on METS cases and is happy to help coworkers interpret complex policies and procedures. Rebecca consistently answers incoming calls at a rate of 99% - 100%. She volunteers to cover when her coworkers are out or take on additional phone coverage when needed. We are very fortunate to have Rebecca as part of our WCHHS team, as are our HealthCare clients. Congratulations and thank you Rebecca for your dedicated and consistent customer service.